MISSISSAUGA, Ont. -- Federal Express Canada has
one of the best customer service systems in the world, according to
The package delivery giant received the "Best Contact Center World Award 2007" for mid-size call centers.
The international panel of judges awarded the prize to FedEx Canada for
its ability to deliver an outstanding customer experience through
focusing on the performance culture of its employees.
The contest included presentations from the different competing
countries and corporations, a question-and-answer from the audience,
and the opportunity to participate in a roundtable discussion for
further learning and development for all participants.
Raj Wadhwani, president of ContactCenterWorld.com said, "This has been
an amazing awards program. Many describe it as a combination of the
Olympics and 'American Idol' as it's about nations as well as
corporations competing, and the entrants are judged by the audience who
are also industry experts. FedEx was one of more than 600 entrants
worldwide representing the best from 61 nations around the globe, and
to be named best in the world for mid sized contact centers is an
amazing feat." Courtesy of Today's Trucking