Volvo enhances customer support

Company providing free extension of its Uptime Services packages to support customers during the COVID-19 crisis

Volvo Trucks North America (VTNA) is supporting its customers during COVID-19 by extending the coverage period for its Volvo Trucks Uptime Services support bundle at no cost through the end of the year, or for a minimum of three months, whichever is longer.

The free program extension is retroactive and available on all VTNA models with Uptime Services packages expiring between May 1 and Dec 31, 2020. The coverage on approximately 20,000 VINs will be automatically and seamlessly extended, so that no customer action or in-person contact is required.

The Volvo Trucks Uptime Services bundle includes:

  • Volvo Trucks Remote Diagnostics powertrain package, minimizing unexpected downtime by monitoring Volvo engine performance, Volvo I-Shift transmissions and aftertreatment systems.
  • Web-based ASIST service communications platform, providing digital access to dealers for electronic estimates, repair orders and approvals.
  • 24/7 roadside support from Volvo Action Service (VAS), providing access to Volvo Trucks’ Uptime Center experts headquartered at the company’s headquarters in Greensboro, North Carolina, to manage emergency service, schedule repairs and assist with any issues that happen on the road.
  • Remote Programming updates (where available), enabling direct connectivity with the Volvo Trucks Uptime Center for remote system upgrades using the Volvo Trucks telematics platform.

Volvo said the Uptime Services extension is part of its commitment to assist customers who are facing recent challenging operational conditions, and to support them as they continue to do business in the commercial trucking and logistics industry in the US and Canada now that the economy is gradually re-opening.

“Our customers are providing essential services that are keeping our economy moving under extraordinary conditions,” said Conal Deedy, director of customer productivity solutions at VTNA. “We are dedicated to supporting them with solutions that go beyond saying ‘thank you.’ By extending Volvo Trucks Uptime Services support bundle, we hope to ease some of the financial burden that many are currently experiencing.”

Customers with questions about specific trucks and their service package expirations, extensions or renewals should contact a local dealer for information. All new Volvo truck purchases are automatically covered with a two-year Volvo Trucks Uptime Services package at no charge.

“The Volvo Trucks Uptime Services program is one of the most important benefits we offer to our customers across the US and Canada,” Deedy added. “We appreciate and value our customers’ loyalty to the Volvo Trucks brand and are always looking for ways to strengthen the service and support we’re able to provide, particularly in these difficult times.” 

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